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What types of products do you offer?
- Pet Food & Treats: Premium kibble, wet food, and healthy treats for dogs, cats, birds, fish, and small animals.
- Pet Accessories: Collars, leashes, beds, carriers, and apparel to keep your pets comfortable and stylish.
- Pet Health & Wellness: Supplements, grooming products, flea and tick control, and dental care items.
- Pet Toys: Interactive toys, chew toys, and enrichment products designed to entertain and engage your pets.
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Where are you located? Our flagship store is located at 243 Clearview Ave, Bowling Green KY 42101, United States. We also have several other locations and a convenient online store. For information on the nearest location or more details, please visit our website or contact us at
kawlawah14@gmail.com
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Do you offer online shopping? Yes, you can shop for all our pet products online at Apexstore.info. We provide shipping options for both domestic and international orders, so you can easily get the supplies you need delivered right to your door.
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What are your shipping options and rates? We offer various shipping methods including standard, expedited, and next-day delivery. Shipping rates depend on the size of your order and delivery location. For detailed information, please refer to our Shipping Policy on the website.
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Can I return or exchange items? Yes, we accept returns and exchanges within 30 days of purchase, provided items are in their original condition and packaging. Some exclusions may apply. For more details, please check our Returns Policy on our website.
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Do you offer product warranties? Many of our products come with a manufacturer’s warranty. Warranty details vary by product category. For specific warranty information, please refer to the product description on our website or contact our customer service team.
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How can I track my order? After your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the shipping carrier’s site.
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Do you offer assistance with setting up or using products?
- Pet Accessories: While we do not offer setup services, our knowledgeable staff can provide guidance on using and caring for your pet accessories.
- Pet Health & Wellness: Our team can help with advice on the application and use of health products.
- Pet Toys: We offer recommendations on the best toys for your pet’s age and activity level.
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What payment methods do you accept? We accept various payment methods including credit/debit cards, PayPal, and other secure digital payment options. All transactions are processed safely through our payment gateway.
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Do you offer a loyalty program or discounts? Yes, we have a loyalty program that provides rewards and discounts for frequent customers. Sign up for our newsletter or check our website for information on current promotions and membership benefits.
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Can I purchase gift cards? Yes, we offer gift cards in various denominations that can be used both in-store and online. Gift cards are available for purchase on our website and at our store locations.
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How can I contact customer service? You can reach our customer service team via email at (kawlawah14@gmail.com), by phone at (+1 2703209277), or through the contact form on our website. We aim to respond to all inquiries within 24 hours.
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What should I do if I receive a damaged or incorrect item? If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you with the return or exchange process to ensure you receive the correct item or a replacement promptly.
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Do you offer any services related to pet care?
- Pet Health Consultations: We offer expert advice on pet health and wellness.
- Product Assistance: Our staff can help with basic setup and usage of pet products.
- Accessory Advice: Get recommendations on the best pet accessories for your needs.
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How can I stay updated on new products and promotions? To stay informed about new products, promotions, and special events, sign up for our newsletter on our website or follow us on social media platforms such as Facebook, Instagram, and Twitter.
Thank you for choosing Apex Pet Store—where your pets’ well-being is our top priority!